This page allows you to change your password and your Web site registration information.
Change Password – This section allows you to change your password.
Change Multi-Factor Authentication (MFA) Preferences – This section allows you to change your MFA preference.
Change Web site Registration Information – This section allows you to change your login or name/contact information.
Change Password Recovery Email – This section allows you to change your password recovery email preference.
Change Message Notification Preferences – This section allows you to change your message preference.
This section allows you to change your password.
Current Password – Enter the current password that you have been using.
New Password – Enter the new password that you would like to use. This must be at least 14 characters and contain an uppercase character, a lowercase character, a number and a symbol.
Confirm new Password – Same as the password you entered above.
When complete, select
If you are successful in changing your password, you will see the following message:
Password successfully changed.
This section allows you to change your MFA Preferences.
Email – If paired, an email address will be listed or else, it will say Not Paired.
SMS – If paired, a phone number will be listed or else, it will say Not Paired.
Voice – If paired, a phone number will be listed or else, it will say Not Paired.
Change – Select this to edit the email address or phone number used for pairing. You will be required to complete pairing process with the updated method.
Delete – Select this to remove an MFA option.
Add – Select this to add a new MFA option. You will be required to complete pairing process with the newly added method.
This section allows you to change your login or name/contact information.
New Email ID – This is the new Email ID you will use to log in to this Web site.
Confirm new Email ID – Same as the Email ID entered above.
First Name – Your first name.
Middle Name – Your middle name.
Last Name – Your last name.
Phone Number – Your phone number.
Password – This is the password you created for this website that must be at least 14 characters long.
Note:
This only changes your name/contact information for the purpose of Web site
registration. To change your name/contact information related to your Claims/Eligibility
records, you must submit a signed Participant Data Form to NWA. To access
and print the form, visit the Forms and Documents section.
When complete, select
If you are successful in changing your Web site registration information, you will see the following message:
Web site Registration Information successfully updated.
This section allows you to change your password recovery email.
Change – Select this to update your password recovery email. You will be asked to enter a new password recovery email and verify it to change your password recovery email.
This section allows you to change whether or not to receive email alerts whenever a new message is posted on NWA website.
Yes – Select this to receive alerts to your registered email address.
No – Select this if you do not want to receive alerts to your registered email address.
When complete, select
If you are successful in changing your email message notification preferences, you will see the following message:
Email Message Notification Preferences successfully updated.
This section allows you to specify whether you want to receive Explanation of Benefits (EOBs) statement and/or other plan documents electronically or as a paper copy.
Select "I want to go GREEN and get electronic EOBs." You will receive an e-mail notification when a new EOB is posted online.
Select "I want to go GREEN and receive plan communications electronically." You will receive an e-mail notification when a new plan document is posted online.
Make the appropriate selection and select
Note:
If you have opted to receive electronic communications, an e-mail notification will be sent to verify your registered e-mail ID. Please follow the steps in the e-mail to complete the process of registration.
This section allows you to release your protected health information online to your dependents for purposes outside the Health Plan's normal function of treatment, payment or healthcare options.
To grant authorization, select the "Check to Allow" checkbox next to the name of the dependent and hit
To revoke authorization, de-select the "Check to Allow" checkbox next to the name of the dependent and hit
Note:
This authorization applies to NWA's online services only. A separate authorization may be needed for individuals, including your family members, to receive your health plan information other than through this service.
If you are successful in updating this information, you will see the following message:
Manage Use or Disclosure of Protected Health Information successfully updated.
This section allows you to change your contact information.
Select Edit to correct your information or Add New Contact Information to enter your new information and select
As part of the address verification process, select an address as suggested or select "Use Address as entered" and select
If you're successful in changing your information, you will see the following message:
Contact Information successfully updated.
Note:
The new or the updated contact information will be used by the Administrative Office for future correspondences.