NWA has unrivalled expertise in claims processing. Our state-of-the-art claims processing system provides for auto-adjudication processing and assures payment accuracy the first time.  

Custom-tailored Systems

We constantly modify and update our processing system so that it meets the evolving needs of our clients, plus the requirements of regulatory bodies such as the Department of Labor. The system incorporates the latest technologies in server-based systems. This enables us to rapidly respond to new requirements and pass on savings to our clients.

Long-standing Expertise

NWA pioneered the development of self-funded claims administration in the early 1960s, which makes us one of the most experienced third party administrators in the region.

Highest Service Levels

Our claims service representatives are specially trained, and utilize sophisticated phone technology and unique, web-based computer applications that allow viewing of individual participant, claims and utilization information.

To insure our high customer service standards of accuracy and professional courtesy are vigilantly maintained, we log, record, monitor and audit all incoming calls.

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