We have designed, built and maintained our own technology solutions since the 1960s.

Our Information Technology professionals leverage several decades of extensive experience to deliver design, build and maintain highly reliable managed networks and industry-specific applications.

Our focus on technology enables us to provide our clients with:

• Safe and secure access to information
• Cost-efficient solutions
• Customized applications to meet each client’s needs

Extensive digital network  

Our extensive digital network connects each regional office with service providers and plan sponsors across the country. Technical support for these network users is available around-the-clock.

The hub of our network and computer operations is located in our Seattle headquarters. Our Operations Center is equipped with:

• High-capacity electrical and air conditioning systems
• Fire protection
• Multi-level secured access

Leading-edge technology

The latest hardware and software technology is used to maintain our high level of service and cost-efficient automated workflow. This includes:

Optical Imaging

Our optical image storage system facilitates fast, easy information retrieval for quick responses to plan sponsor and participant inquiries.

 

High Volume Print and Mailing System

Utilizing laser printers and high-speed automated mailing equipment, we prepare and send out over 2 million pieces of mail annually from our Seattle Operations Center.

 

COLD (Computer Output to Laser Disk)

A high capacity optical imaging system reduces paper-flow and improves efficiency.

Assurance of confidentiality

Our data center and application systems are protected through tightly controlled security policies and practices.