Online Security Tips

Protecting your personal and financial information online is more important than ever. Follow these key security tips to keep your data safe:

When creating passwords for online accounts, your passwords should always meet or exceed industry security standards. NWA’s password requirements exceed industry standards.
Avoid using any personal or identifying information in your password.
Avoid using common sequences for numbers.
Use a longer password.
Make sure to update your password regularly.
Avoid using passwords that are too similar to ones you have used previously.
Consider using a password manager to keep track of complex passwords securely.

If available, always enable two-factor authentication for any accounts you create online. NWA requires two-factor authentication.
Two-factor authentication includes an extra layer of security, requiring you to enter a code that was sent to your phone or email when logging in.

Never click on links or download attachments from unknown or suspicious senders.
If you receive an email that is suspicious, make sure to verify the following:
- The sender’s email address
- Hover over links to see where the link will take you
Do not share any personal information via email or text.
Legitimate benefit providers will never ask for your Social Security number, or full bank information via email or text.

Only log in from personal or trusted devices with up-to-date antivirus software.
Keep your operating system up to date.
Install security software.
Avoid using public Wi-Fi or shared computers when accessing sensitive information.
Set up screen lock on your mobile device.

Always log out of your account when you are done, especially on shared or public devices.

Check your account activity periodically to make sure there are no unauthorized changes or access.
Account activity may come in the form of email communications.
Report anything unusual to your plan administrator or provider right away.

Enable email notifications to be alerted if anyone is logging into your account or for notifications on any recent changes to your account.
Ensure your email address and phone number on your account are current so you do not miss important security alerts or updates.

If available, enable biometrics. NWA has biometric options on NWA Mobile.
Since your biometrics are stored only on your device and never shared, this method is safer and more convenient than traditional login options.